Legal Documents
Effective date: July 1, 2026 · Questions? info@a22team.com
Terms of Service
1. Acceptance
By accessing or using the A22 platform (“Platform”) you agree to be bound by these Terms. If you do not agree, do not use the Platform. These Terms apply to all visitors, buyers, and creators.
A22 is a marketplace. “AI employees” listed here are software automations created by independent third-party developers (“Creators”). A22 is not an employment agency, staffing firm, or labour supplier. Nothing on this Platform creates an employment relationship of any kind.
2. Eligibility
You must be at least 18 years old and capable of entering a legally binding contract. If you use the Platform on behalf of a company you represent that you have authority to bind that entity.
3. Platform Role — Marketplace Only
A22 is a marketplace and payment facilitator only. A22 and its owners, employees, directors, and agents do not create, build, own, operate, or control any AI employee listed on the Platform. All AI employees are independently created and operated by third-party Creators. A22 acts solely as the intermediary enabling Creators to list their software and Buyers to discover and purchase it.
A22, its owners, employees, directors, and agents expressly disclaim all liability for:
- The accuracy, quality, legality, safety, or fitness for purpose of any AI employee listing;
- Any outputs, recommendations, decisions, or actions taken by or based on any AI automation;
- Any direct, indirect, incidental, or consequential business loss, revenue loss, data loss, reputational harm, or any other damage arising from the use of or inability to use an AI employee;
- Bugs, errors, downtime, or failure to perform by any AI employee;
- Integration failures, data loss, or errors in third-party tools connected to an AI employee;
- Unauthorised access to systems connected to an AI employee;
- Any act or omission of any Creator.
4. Creator Responsibility & Support
Each AI employee is created, owned, and operated exclusively by its Creator. Creators are independent third parties — not employees, agents, or representatives of A22. Creators bear full and exclusive responsibility for correct, lawful operation of their software, responding to support requests, fixing bugs, and complying with all applicable law including data protection and AI regulation.
Support: Every listing displays the Creator's direct support email. For any operational issue, contact the Creator directly. A22 does not provide technical support for individual AI employees. If a Creator fails to respond to a verified urgent request within 7 business days, you may report it to info@a22team.com.
5. Intellectual Property
The A22 name, logo, website design, and original platform content are owned by or licensed to A22 and may not be reproduced without written permission. Creator listings, automations, and all underlying software remain the exclusive intellectual property of their respective Creators (see Creator IP Clause). Buyers receive a limited, non-exclusive, non-transferable licence to use the purchased automation during the active subscription period.
6. Disclaimer of Warranties
THE PLATFORM AND ALL AI EMPLOYEES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR UNINTERRUPTED OPERATION.
7. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, A22'S TOTAL CUMULATIVE LIABILITY TO YOU SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO A22 IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) EUR 100. A22 SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
8. Termination
We may suspend or terminate accounts at any time for violations of these Terms. You may delete your account by contacting info@a22team.com.
9. Governing Law & Jurisdiction
These Terms are governed by the laws of the jurisdiction where A22 is registered. We encourage you to contact us first to resolve any dispute informally.
Nothing in these Terms limits any mandatory rights you have under the consumer protection or data protection laws of your country of residence. If you are an EU consumer, you may also bring disputes before the courts of your country of habitual residence and benefit from any mandatory protections under EU law, including the right to access the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
If you are an Israeli resident, applicable mandatory provisions of Israeli consumer protection law apply regardless of this governing law clause. If you are a California resident, you retain all rights available to you under California law, including the CCPA/CPRA.
10. Changes
We may update these Terms at any time. Material changes will be communicated by email and by updating the effective date above. Continued use constitutes acceptance.
Privacy Policy
Who We Are
A22 operates the platform at a22team.com. This policy explains how we collect, use, and protect your data. Contact: info@a22team.com.
Data We Collect
You provide directly: account email, password (hashed), creator business name and payout email, listing content, and communications with us.
Automatically collected: usage data (pages, features, timestamps), IP address, browser and device type, and cookies (see Cookie Policy).
Payment data: handled entirely by PayPal. A22 never receives or stores card numbers, bank account details, or PayPal passwords.
How We Use Your Data
- To operate your account and provide the Platform;
- To process payments and route creator payouts via PayPal;
- To send transactional emails (receipts, subscription alerts, support replies);
- To detect fraud, abuse, and security incidents;
- To improve and analyse the Platform.
We do not sell personal data. We do not use your data to train AI models.
Legal Bases (GDPR)
- Contract: processing necessary to fulfil your subscription;
- Legitimate interests: security, fraud prevention, platform improvement;
- Legal obligation: compliance with applicable law;
- Consent: optional marketing communications (withdrawable at any time).
Data Sharing
We share data only with: Supabase (database and auth; DPA in place), PayPal (payment processing), Vercel (hosting), and law enforcement when required by valid legal process.
Your Rights
You may access, correct, delete, or receive a portable copy of your data. To exercise these rights, contact info@a22team.com. We respond within 30 days.
Retention
Account data is retained while your account is active. After deletion, anonymised billing records are retained for up to 7 years as required by tax law. Server logs are retained for up to 90 days.
Security
We use TLS 1.3 in transit, AES-256 at rest via Supabase, Row-Level Security on all database tables, HSTS, CSP, and frame-blocking headers on all pages. No transmission method is 100% secure.
Children (COPPA)
The Platform is not directed to individuals under 18. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such data, contact us immediately at info@a22team.com and we will delete it promptly.
Do Not Track
Our Platform does not currently respond to Do Not Track (DNT) browser signals, as no uniform standard exists for DNT compliance. We do not use cross-site tracking cookies or advertising trackers.
Automated Decision-Making
We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects. Our platform uses automated systems only to operate core functions (e.g. subscription management, fraud screening) with human oversight in place for any significant decisions.
International Data Transfers
A22 operates globally. Your personal data may be transferred to and processed in countries outside your home country, including the United States, where our infrastructure providers (Supabase on AWS, Vercel) operate. These transfers are carried out under appropriate safeguards, including standard contractual clauses (SCCs) where required by EU/EEA data protection law. By using the Platform you acknowledge these transfers. For more information contact info@a22team.com.
Data Breach Notification
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the applicable supervisory authority within 72 hours of becoming aware of the breach (where required by applicable law) and will notify affected individuals without undue delay where required.
EU / EEA Users — Additional Rights
If you are located in the European Union or European Economic Area, you have the following additional rights under the General Data Protection Regulation (GDPR):
- Right to object: You may object at any time to processing based on our legitimate interests. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
- Right to lodge a complaint: You have the right to lodge a complaint with your national data protection authority (DPA). A list of EU DPAs is available at edpb.europa.eu/about-edpb/about-edpb/members_en.
For GDPR purposes, A22 acts as data controller for personal data collected through a22team.com. Contact for data protection matters: info@a22team.com.
California Residents — CCPA / CPRA Rights
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to know: Request disclosure of the categories and specific pieces of personal information we collect, use, disclose, and sell.
- Right to delete: Request deletion of personal information we have collected from you, subject to certain exceptions.
- Right to correct: Request correction of inaccurate personal information.
- Right to opt out of sale or sharing: We do not sell or share personal information for cross-context behavioural advertising. No opt-out is required.
- Right to non-discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights.
To exercise these rights, contact info@a22team.com with “California Privacy Rights Request” in the subject line. We will respond within 45 days.
CAN-SPAM: All commercial email communications from A22 comply with the CAN-SPAM Act. You may opt out of marketing emails at any time by clicking “Unsubscribe” in any email we send, or by contacting info@a22team.com.
Israeli Users — Privacy Protection Law
If you are located in Israel, your personal data is handled in accordance with Israel's Privacy Protection Law 5741-1981 and its regulations, as amended. Under Israeli law you have the right to:
- Review personal information held about you in our databases;
- Request correction of inaccurate, incomplete, or unclear personal information;
- Object to use of your information for direct marketing purposes.
To exercise these rights, contact info@a22team.com. A22's database is registered in accordance with applicable Israeli data protection requirements.
Acceptable Use Policy
All users — whether browsing, buying, or creating — agree not to use the Platform for any of the following purposes:
- Any illegal activity, including fraud, money laundering, or unlicensed financial services;
- Uploading, transmitting, or distributing malware, spyware, or malicious code;
- Scraping, crawling, or systematically extracting data from the Platform without written permission;
- Attempting to gain unauthorised access to any account, system, or network;
- Sending unsolicited bulk messages (spam) or engaging in deceptive marketing practices via an AI employee;
- Using AI employees to collect, process, or expose personal data in violation of GDPR or other applicable law;
- Using AI employees to violate the intellectual property rights of any third party;
- Circumventing, disabling, or otherwise interfering with security-related features of the Platform;
- Creating fake accounts, reviews, or usage data;
- Engaging in any conduct that restricts or inhibits any other user from using or enjoying the Platform.
Violations may result in immediate account suspension or termination, legal action, and reporting to relevant authorities.
Creator Terms
These additional terms apply to all users who submit AI employee listings (“Creators”) on the Platform. By submitting a listing you agree to these Creator Terms in addition to the general Terms of Service.
Eligibility
You must have a verified PayPal account to receive payouts. You are responsible for ensuring your PayPal payout email in your creator dashboard is accurate.
Listing Requirements
- All listing information (name, role, description, tasks, pricing, integrations) must be accurate and not misleading;
- You must provide a valid, monitored support email address displayed publicly on your listing;
- Your automation must function as described at the time of listing and throughout the subscription period;
- You must not list software that contains malware, spyware, or deceptive functionality;
- You must not list software that violates any third-party intellectual property rights;
- You must comply with all applicable laws in the operation of your automation;
- You must not solicit direct payment from buyers discovered through the Platform.
Review Process
Every listing is reviewed by the A22 team before it can be purchased. A22 tests that the automation does what the listing claims, handles data safely, and reports usage correctly. A22 may reject any listing at its sole discretion without providing a reason. Approval does not constitute an endorsement or warranty of any kind.
Revenue Share
Creators receive 85% of gross payments after PayPal transaction fees. A22 charges a 15% platform fee on earnings. Revenue share percentages may change with 30 days' notice. Payouts are sent monthly to the creator's PayPal email. A22 is not liable for delays caused by incorrect payout email addresses or PayPal restrictions.
Support Obligations
Creators must respond to verified urgent support requests from paying subscribers within 7 business days. Failure to maintain a functioning automation or respond to support may result in delisting and forfeiture of pending payouts for the affected period.
Removal & Delisting
A22 reserves the right to remove any listing at any time, with or without notice, for violation of these Terms or for any other reason at our sole discretion. Active subscribers will be notified and subscriptions cancelled without penalty to the subscriber.
Creator Intellectual Property Clause
This section governs ownership of and rights to the intellectual property in AI employees listed on the Platform.
Creator Retains All IP
The Creator retains full ownership of all intellectual property in their AI employee, including but not limited to: the underlying automation workflows, n8n / Make / custom-agent logic, proprietary prompts, system instructions, integration configurations, data pipelines, and any other components of the software. Nothing in these Terms transfers, assigns, or conveys any ownership right in the Creator's IP to A22 or to any buyer.
A22 does not acquire ownership of any Creator IP at any time — not upon submission, approval, sale, or termination of the Creator's account.
Licence Granted to A22
By submitting a listing, the Creator grants A22 a non-exclusive, worldwide, royalty-free licence to:
- Display the listing content (name, description, images, tasks, pricing) on the Platform and in marketing materials;
- Index and surface the listing in search results and promotional placements on the Platform;
- Distribute access to the AI employee to paying buyers in accordance with these Terms;
- Use the listing name and description in advertising, social media, and press materials that promote the Platform.
This licence does not grant A22 the right to modify, copy, sublicense, sell, or exploit the Creator's underlying automation logic or proprietary technology. The licence remains in effect while the listing is active on the Platform and terminates automatically when the listing is removed.
Buyer Licence
Upon purchasing a subscription or one-time licence, the buyer receives a limited, non-exclusive, non-transferable, revocable licence to use the AI employee solely for their own internal business operations during the active subscription or licence period. Buyers may not: reverse-engineer, decompile, modify, or copy the AI employee software; sublicense or resell access to the AI employee; or attempt to discover or extract the Creator's underlying automation logic, prompts, or configurations.
Creator Representations
By submitting a listing, the Creator represents and warrants that: (a) they are the sole owner of, or have all necessary rights to list, the submitted automation; (b) the submission does not infringe any third-party intellectual property, privacy, or other rights; (c) the submission does not contain any unlicensed third-party software components that would restrict its distribution. The Creator agrees to indemnify and hold harmless A22 against any claims arising from a breach of these representations.
Open-Source Components
If the AI employee incorporates open-source components, the Creator is responsible for ensuring compliance with the applicable licences and disclosing any relevant attribution requirements.
Business Customer Terms
These additional terms apply to businesses and organisations that subscribe to or purchase AI employees on the Platform (“Buyers” or “Business Customers”).
Authorised Use
Your subscription or licence grants you the right to use the purchased AI employee for your own internal business operations only, in accordance with the scope described on the listing. Any use beyond the listed capabilities requires written agreement with the Creator.
Data You Provide to AI Employees
By connecting your accounts (email, CRM, calendar, messaging platforms, etc.) to an AI employee, you authorise the Creator's automation to process data from those accounts in order to perform the AI employee's described functions. You are responsible for ensuring you have the right to share this data with the Creator's automation, and that doing so complies with your own legal obligations (including GDPR, if applicable). A22 does not have access to the content of your connected accounts.
No API Keys from Buyers
For Marketplace-Hosted and Creator-Hosted AI employees, you will not be asked to supply or manage API keys. Connections are made via OAuth or similar delegated authentication flows. You grant limited access to the specific integration shown on the listing; you can revoke access at any time via your connected account's settings.
Cancellation
You may cancel any subscription at any time from your team dashboard. Cancellation takes effect at the end of the current billing period. No prorated refunds are issued. Access continues until the end of the period.
Uptime & SLA
A22 does not guarantee any uptime SLA for individual AI employees. Uptime depends on the Creator's infrastructure (for Creator-Hosted employees), A22's cloud environment (for Marketplace-Hosted employees), and third-party services. For mission-critical operations, we recommend testing via the interactive preview before subscribing and maintaining fallback processes.
Payment & Refund Policy
Payment Processor
All payments are processed by PayPal. By making a payment you agree to PayPal's User Agreement and Privacy Statement. A22 does not store, process, or transmit payment card data.
Subscriptions
AI employee subscriptions are billed monthly in advance and auto-renew unless cancelled before the renewal date. Your renewal date is shown in your team dashboard.
Usage-Based Overages
Each subscription includes a set number of units per month. Usage above the included amount is billed at the per-unit rate shown on the listing, charged at the end of each monthly period.
One-Time Licences
Self-hosted AI employee licences are a one-time payment. Once a licence key has been issued, the purchase is non-refundable.
Refunds
We offer refunds at our sole discretion only in the following circumstances:
- A technical defect prevents any use of the purchased AI employee and the Creator does not resolve it within 7 business days of a written complaint submitted to info@a22team.com; or
- You were charged in error.
Refund requests must be submitted within 14 days of the charge. We do not offer refunds for: change of mind, partial use, performance that did not meet expectations, or circumstances outside our reasonable control. Approved refunds are returned via PayPal and may take 3–5 business days to process.
Pricing Changes
A22 and Creators may change pricing at any time with at least 30 days' notice to existing subscribers via email. You may cancel without penalty before the price change takes effect.
Creator Payouts
Creator earnings = gross payments minus A22's 15% platform fee minus PayPal transaction fees. Payouts are sent monthly to the PayPal email in your creator dashboard. A22 is not responsible for delays caused by incorrect PayPal addresses or PayPal account restrictions.
Taxes
Prices may not include VAT, GST, or other applicable taxes. You are responsible for any taxes applicable to your purchases. A22 may collect and remit taxes where required by law.
AI Usage & Output Disclaimer
Nature of AI Employees
AI employees on A22 are software automations — combinations of AI language models, workflow tools, integration scripts, and business logic — created and operated by independent Creators. They are not human workers, employees, contractors, or agents of A22.
AI Outputs Are Not Professional Advice
Outputs generated by AI employees — including but not limited to messages, recommendations, summaries, schedules, reports, lead scores, and any other content — are automated software outputs and do not constitute professional, legal, medical, financial, or regulatory advice of any kind. You should not rely solely on AI employee outputs for decisions that carry legal, financial, health, or safety implications. Always apply appropriate human judgment and verification.
Accuracy Not Guaranteed
AI employees may produce inaccurate, incomplete, outdated, or contextually inappropriate outputs. Large language models underlying AI employees can “hallucinate” — generating plausible-sounding but incorrect information. A22 and Creators do not warrant the accuracy, completeness, or fitness for purpose of any AI output. You use AI employee outputs at your own risk.
No Liability for AI Decisions
A22 and Creators expressly disclaim all liability for any decision you make, action you take, or outcome you experience based on AI employee outputs. This includes decisions affecting customers, employees, suppliers, or any third party. You are solely responsible for reviewing AI outputs before acting on them.
Data Inputs
Do not input into AI employees any data that is: classified, regulated beyond the automation's stated scope, subject to confidentiality obligations you cannot waive, or that contains sensitive personal data beyond what is necessary for the AI employee's described function. Review the listing and Creator's privacy practices before connecting sensitive accounts.
Regulatory Compliance
The use of AI in business processes may be subject to laws and regulations in your jurisdiction, including the EU AI Act, GDPR, sector-specific AI regulations, and consumer protection law. You are responsible for ensuring your use of AI employees complies with all applicable law.
Third-Party Services Disclosure
AI employees on A22 are built using a variety of third-party services and tools. This section discloses the typical types of services involved and your rights in relation to them.
Platform Infrastructure
- Supabase — database, authentication, and storage (operated on AWS; SOC 2 Type II);
- Vercel — web hosting and serverless functions;
- PayPal — payment processing and marketplace payouts.
Creator-Operated Services
Creators build AI employees using tools including but not limited to:
- Workflow automation platforms (n8n, Make / Integromat, Zapier, or custom code);
- AI inference services (OpenAI, Anthropic, Google, Mistral, or others);
- Telephony and messaging APIs (Twilio, WhatsApp Business API, etc.);
- Calendar, email, and CRM integrations (Google Workspace, Microsoft 365, HubSpot, Salesforce, etc.).
The specific services used by any given AI employee are determined by its Creator. A22 does not audit, certify, or warrant the security or compliance of Creator-operated third-party services. Each Creator is solely responsible for complying with the terms of service of any third-party tools they use, including AI provider usage policies.
Your Connected Accounts
When you connect a third-party account (Google Calendar, Gmail, Shopify, WhatsApp, etc.) to an AI employee, you are authorising the Creator's automation to access that account as permitted by the integration scope. A22 is not a party to this authorisation and does not have access to your third-party account data. You can revoke access at any time via the third-party service's own settings.
External Links
The Platform may contain links to third-party websites or services. A22 has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites.
Copyright & DMCA Policy
Our Respect for Copyright
A22 respects intellectual property rights and expects all Creators to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law.
Reporting Infringement
If you believe that content on the Platform infringes your copyright, please send a written notice to info@a22team.com including:
- A description of the copyrighted work you claim has been infringed;
- A description of where the allegedly infringing material appears on the Platform (URL preferred);
- Your contact information (name, address, phone number, email);
- A statement that you have a good-faith belief that the use is not authorised;
- A statement that the information in your notice is accurate;
- Your physical or electronic signature.
We will review valid DMCA notices and, where appropriate, remove or disable access to the alleged infringing content and notify the relevant Creator.
Counter-Notification
If you believe your content was removed by mistake or misidentification, you may send a counter-notification to info@a22team.com with the required information under the DMCA.
Repeat Infringers
A22 will terminate the accounts of users who are found to be repeat infringers of intellectual property rights.
Contact us at info@a22team.com. We aim to respond within 2 business days.
Last updated: July 1, 2026